Computer Service
Frequently Asked Questions

Frequently Asked Questions

Below are some commonly asked concerns that may help answer your inquiry. If you have a question that is not covered in our FAQs, freely contact us with your support needs.

  • My computer has slowed down dramatically since I first purchased it, why is that?

    The most common cause of “sluggish” computer behavior is due to a bad Hard Drive.

    This is because the computer’s main storage volume, the hard drive, is the only mechanical device in the entire computer thus it is also the most commonly failing component.

  • I have anti-virus software, am I 100% from getting a computer virus?

    Unfortunately, no.

    Even the most sophisticated softwares are not exempt from getting a virus. Folks, there are some evil coders out there, and Windows isn’t really the most secure operating system out there anyway.

  • I seem to get a lot of viruses, what else can I do to protect myself from malware and have a reliable computer solution?

    Read below.

    Computers these days typically have a 5 year lifecycle, so if you find yourself towards the older end of that timeframe, consider switching to Apple. Many of our customers find refuge in their secure software and high quality parts.

  • My Outlook keeps crashing, do you have any tips on how to have a more reliable email solution?


    At Jewel City we are experts in Microsoft Exchange and Microsoft Outlook products so our expert technicians will rearrange your database so that it is in a easy to access structure, highly reliable, and synchronized across all your devices.

  • I use highly graphics intense software like AutoCAD, Adobe Premier, Adobe Flash, Rhino, Maya etc, and my computer can’t seem to handle it, can you build a high-end custom-tailored system for my needs?


    If you want we can build you a system that will have 100 processor cores. Actually, custom computers usually last longer due to the higher quality parts we use, as opposed to the cheap generic brands used by other discount commercial computer companies.

  • I can’t seem to find your store’s location, where do I bring my computer?

    We come to you.

    Our team of computer experts is actually entirely mobile! Let us come to you. You have enough to worry about. Our drivers service the entire Los Angeles County area. And if you’re out of our area, we can often times fix your computer remotely via the internet!